Shipping policy
The Freezer
Thank you for shopping with The Freezer. Please review our shipping information below before placing your order.
Order Processing
All orders are processed after payment is successfully received.
Many of our products are produced in limited quantities and may be offered as pre-order items.
Pre-Order Items
If your order includes a pre-order item, your order will be shipped once production is completed.
Production timelines are provided for transparency but are not guaranteed.
Shipping Methods & Costs
Shipping options and costs are displayed at checkout.
We may offer free shipping promotions at our discretion.
Shipping Timeline
Estimated shipping timelines are shown at checkout and/or on the product page.
Please note that shipping estimates do not include production time for pre-order items.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
The Freezer is not responsible for packages delayed or lost due to incorrect or incomplete addresses.
Lost, Stolen, or Delayed Packages
Once a package has been handed off to the shipping carrier, The Freezer is not responsible for:
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shipping delays
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lost packages
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stolen packages
Customers must contact the shipping carrier directly to file a claim.
We will provide tracking information for all shipped orders.
Split Shipments
If your order contains multiple items, they may ship separately depending on availability.
International Shipping
At this time, The Freezer ships only within the United States.
(You can remove this line later when you go international.)
Contact
If you have questions about your order, please contact: